San Francisco Bay Area Water Emergency Transportation Authority (WETA)

In fall 2019, Civic Edge started working with the Water Emergency Transportation Authority (WETA), which operates San Francisco Bay Ferry, to conduct passenger outreach to Alameda- and Oakland-based riders. Civic Edge developed an online survey, created a social media calendar to promote the survey, and led in-person survey outreach aboard a ferry during peak commute hours. The feedback gathered was used to inform the WETA board’s decision about operations out of Seaplane Lagoon, a new terminal being constructed in Alameda and scheduled to for opening in 2020.